2019 was a special year for us at Premier Properties Perth.  We celebrated our 10th year of trading; a big milestone for a local independent business.  We continued to focus on delivering a high quality customer experience and our efforts were recognised in the form of several industry awards which compared our service against the service provided by other local, regional and national letting and estate agencies.  Here we take a look back at some of the key highlights of 2019.

 

We Celebrate our
10th Year of Trading

Estate Agency

New Listings - 231

Sales Agreed - 218

It was another very positive year for our estate agency team with our second consecutive year selling over 200 properties across Perthshire.

From 231 new instructions we agreed 218 sales,

the highest conversion rate across all agents.

In the main Perth PH1 & PH2 postcodes areas we proved to be particularly effective with us agreeing 188 sales from 194 new instructions.  No other estate agent recorded a conversion rate as high as this. It again shows we are proving to be very effective with the properties we are marketing and to deliver the result that our client is looking for, often exceeding their expectations.  Whilst we agreed sales on all types of properties, across different areas of Perthshire and across a broad range of prices, 

2019 also saw us break our highest ever sale price three times.

An indicator that our marketing and team are well placed to deliver positive results for any client looking to sell, regardless of how high or low their property is priced.

As a small, dedicated team, we are constantly looking at ways of improving and streamlining our processes and systems to help our staff and benefit our clients. Our high levels of performance and customer service in estate agency were recognised in the form of a number of national awards:

Katie & Alan Collecting the
UK Property Award 2019-20
Lettings

New Listings - 203

Lets Agreed - 177

For the 2nd consecutive year we listed over 200 properties throughout the year. 

Our total of 177 lets agreed equated to a market share of over 38%,

more than double our nearest competitor on 17%.

Similar to what we have seen with our estate agency team, this proves that, not only are we listing a high number of properties, we are delivering the desired result for our client by securing them a tenant.

We welcomed 65 new landlords to the company in 2019 with 38 of them choosing to use our fully managed lettings service. The 65 new landlords comprised of buy-to-let investors, who were completely new to the sector, and other landlords with portfolios ranging from 1 to 20+ who had previously worked with another letting agent in the area.

Statistics from SafeDeposits Scotland (the government-approved agency which holds our tenant deposits) confirms that only 2.78% of our deposit returns were disputed last year.  This equated to a total of 4.  144 deposits were returned in full to our tenants.  This demonstrates the effectiveness of our property inventories,  regular inspections and check-in and check-out procedures.  These processes are crucial in, not only protecting the condition of rental properties, but also to protect both landlords and tenants. 

We were delighted to welcome back Laura Harris following her maternity leave.  Laura has taken on the new role of Business Manager to help develop the business further.  Euan joined the lettings team in September as a full-time member of staff and will have a key role to play as Hannah takes some time off for maternity leave, something we are all really excited about for her. There will be further recruitment very soon to ensure we continue to deliver a high and consistent level of service which, in 2019, resulted in the following national awards:

2019 also saw us join the national property portal OnTheMarket which bolstered our already extensive online exposure of our properties. We very much look forward to working with the OTM team and support their cause.

Overall, another great year for Premier Properties.  We’ve worked with some wonderful people along the way and we’re excited about further developing the business and helping people with their moving plans during 2020.

 

Latest Client Reviews

  • Lori Corbet Mann (July 2021) – “Premier Properties’ team is absolutely outstanding – so friendly, professional and helpful! I can genuinely say that I have not previously enjoyed such outstanding customer service and care in the past 15 years of living in the UK.  I wouldn’t go anywhere else if selling a property in the future.”Lori Corbet Mann (July 2021) – “Premier Properties’ team is absolutely outstanding – so friendly, professional and helpful! I can genuinely say that I have not previously enjoyed such outstanding customer service and care in the past 15 years of living in the UK. I wouldn’t go anywhere else if selling a property in the future.”Estate Agency Client - Kirkgate, Perth | 1 Bed Flat | Sold in 7 Days Over Asking Price

    "I chose PPP over other agents due to the integrity and commitment to their clients of the partners, Katie and Alan.

    Superb marketing - professional and carried-out really swiftly.  First class customer service.  Brilliant Negotiation - you got us a higher price than we were anticipating!

    Overall, the experience made me feel like a highly valued customer should.

    Would undoubtedly recommend.  Your commitment to your customers, and to providing the highest standard of service possible was evident. I wouldn't go anywhere else if selling a property in the future.

    Premier Properties' team is absolutely outstanding - so friendly, professional and helpful! I can genuinely say that I have not previously enjoyed such outstanding customer service and care in the past 15 years of living in the UK."

     

  • Isobel McIntyre (July 2021) – “Overall experience very smooth and I would thoroughly recommend Katie and her proactive team to anyone moving property, they were all very professional, quick responses and great service.”Isobel McIntyre (July 2021) – “Overall experience very smooth and I would thoroughly recommend Katie and her proactive team to anyone moving property, they were all very professional, quick responses and great service.”Estate Agency Client - Heughfield Road, Bridge of Earn | 4 Bed Detached Villa | Sold in 6 Days

    "Chose PPP due to friend recommendation on how good they are.

    The staff were great and very helpful and on the ball for following through.  Very positive outlook and friendly manner made clients easy to deal with.  All photos, video tour and drone footage were exceptional, the website was very good also.  Well-coordinated appointments and the feedback was very good and helpful.

    Overall experience very smooth and I would thoroughly recommend Katie and her proactive team to anyone moving property, they were all very professional, quick responses and great service."

     

  • Anne Jardine (July 2021) – “Very quick, efficient and effective sale with positive results all round for myself, the seller, and also for the buyer.  Thank you for making the whole process a breeze!!”Anne Jardine (July 2021) – “Very quick, efficient and effective sale with positive results all round for myself, the seller, and also for the buyer. Thank you for making the whole process a breeze!!”Estate Agency Client - FriarStreet, Perth | 5 Bed Semi | Sold in 8 Days Substantially Over Asking Price

    "I chose PPP as they have the most prominent estate agent sign around the Perth area and personal knowledge of professionalism of staff.

    Excellent marketing. Quick in terms of setting up - photographer, footage and quality of photographs excellent.  Easy access to website.

    Communication was frequent over the course of the sale.  Staff clearly worked as a team, knowledgeable of who was dealing with what and quick to return calls with information required. Communication with buyers was very efficient.  Appointments booked (canceled where necessary) to suit myself in a timely efficient manner.

    I felt my view on the expectation on how much I was looking for was listened to and matched.

    Very positive experience.  Very quick, efficient and effective sale with positive results all round for myself, the seller, and also for the buyer.

    Would always recommend, why wouldn't you??  If you’re going to sell then I cannot think of a reason you would not opt for the best experience you can have.  Thank you for making the whole process a breeze!! Was lovely to speak with you all during the sale period."

     

  • Craig Wallace (July 2021) – “This was the easiest and best experience I have had of selling a property.  Customer service is excellent, a great team to do business with and nothing is too much trouble.”Craig Wallace (July 2021) – “This was the easiest and best experience I have had of selling a property. Customer service is excellent, a great team to do business with and nothing is too much trouble.”Estate Agency Client - Queen Street, Perth | 3 Bed Flat | Sold in 7 Days Over Asking Price

    "Premier Properties have sold several properties recently in the area where my property was, so they obviously knew the market in this area.  This proved to be invaluable when the property sold within seven days of listing.

    Marketing was fabulous, very professional photos and video that showed the property at its best.  Premier properties took the stress of showing potential buyers around by showing them themselves.  This was a huge help.  Great customer service, kept up to date throughout the process.

    Very happy with the very quick sale of the property and the price achieved.  This was the easiest and best experience I have had of selling a property.

    Customer service is excellent, a great team to do business with.  Every aspect of selling the property from first contact to the sale of the property has been very professional, they are great to deal with and nothing is too much trouble."

     

  • Alan Cleisham (July 2021) – “An excellent experience, our property was sold on the first day of being on the market – professional estate agency from the start to the finish of the sale process.”Alan Cleisham (July 2021) – “An excellent experience, our property was sold on the first day of being on the market – professional estate agency from the start to the finish of the sale process.”Estate Agency Client - Matthews Drive, Perth | 3 Bed Semi | Sold in 1 Day Substantially Over Asking Price

    "PPP have a good reputation in the area and once our house was on the market we wanted to have confidence it would sell quickly for the price we needed.

    The video tour, photos and the Matterport virtual tour were excellent. Having our property on PPP social media as coming soon certainly helped to get viewers in place as soon as it was on the market.

    Zoe was excellent, providing feedback, being highly personable, knowledgeable and she updated the portal in a timely fashion so we always knew where we stood.  Zoe was able to negotiate a higher value than we had anticipated - something we were delighted with.  And our property was sold on the first day of being on the market

    An excellent experience - we were well guided through the selling process by PPP throughout.

    Would absolutely recommend - professional estate agency from the start to the finish of the sale process."

     

  • Duncan Scott (July 2021) – “They are the best I have experienced and would recommend them to anyone selling or purchasing a property – a reliable and trusted team with the customer at the heart of their business.”Duncan Scott (July 2021) – “They are the best I have experienced and would recommend them to anyone selling or purchasing a property – a reliable and trusted team with the customer at the heart of their business.”Estate Agency Client - Barrack Street, Perth | 2 Bed Flat | Sold in 12 Days Over Asking Price

    "I appointed PPP as they are a reliable and trusted team with the customer at the heart of their business.

    Very professional marketing, the walk-through tour is best in class.

    They are the best I have experienced and would recommend them to anyone selling or purchasing a property.  They treat potential buyers with respect and professionalism.  Always working in the best interest of the client to achieve the best price.

    I know that once I have marketed a property with Premier Properties I can relax in the knowledge that they are working hard in the background

    My positive experience with Premier Properties gives me the confidence to recommend them to anyone selling or purchasing a property.

    They have a dedicated and professional team whose primary focus is on good customer experience and strong communication."

     

  • Jim Wainwright (July 2021) – “Very quick and efficient. Managers personally showed clients the property – the personal approach was welcomed by all viewers. Very pleased. Thank you very much.”Estate Agency Client - Gannochy Road, Perth | 3 Bed Detahced Villa | Sold in 8 Days

    "I decided to sell through PPP as I had already met the managers.

    Very quick and efficient. Arranged home survey. Brilliant photographs. A survey of faults was made and sent to the buyer. Managers personally showed clients the property.  The personal approach was welcomed by all viewers.

    Excellent Communication. Prompt answering the phone and forwarding messages.  Your advice to me was to accept the first offer. This was sensible as there was no chain at the buyers’ end.

    Very pleased, would recommend.  Thank you very much."

     

  • Sheila & Sandy Garland (July 2021) – “The whole experience of using PPP to market our property has been excellent. All the team were most helpful at each stage of the process which resulted in the experience being stress free for ourselves.”Sheila & Sandy Garland (July 2021) – “The whole experience of using PPP to market our property has been excellent. All the team were most helpful at each stage of the process which resulted in the experience being stress free for ourselves.”Estate Agency Client - Crammond Place, Perth | 3 Bed Terraced House | Sold in 2 Days

    "They had been recommended by a friend.  The whole procedure was excellent, very professional and personal at the same time, from the first meeting to placing our property on the market.

    There was good communication in arranging viewings and we were kept informed of viewers opinions after their visit.

    Customer service was faultless. All staff kept us informed at all times with what was happening and their knowledge and advice was most helpful.  All negotiations were excellent.

    We felt really reassured and the service received gave us the confidence to go ahead and market our property.

    The service from PPP was excellent from start to finish and we would certainly recommend your company to others.

    The whole experience of using PPP to market our property has been excellent. All the team were most helpful at each stage of the process which resulted in the experience being stress free for ourselves."

     

  • Elisabeth Craig (July 2021) – “I would have absolutely no hesitation in recommending PPP as they are highly professional, extremely honest, interested in their clients and their needs and very competitively priced. Superb value!”Elisabeth Craig (July 2021) – “I would have absolutely no hesitation in recommending PPP as they are highly professional, extremely honest, interested in their clients and their needs and very competitively priced. Superb value!”Estate Agency Client - Millglen Drive, Balgowan, Tibbermore | 5 Bed Detached House | Sold in 4 Days Substantially Over Asking Price

    "I chose PPP to sell my house because of their excellent reputation and also because we believe strongly in using local businesses.

    First class all the way. Superb photos and video. Delighted with way our property was exposed immediately and so effectively on property portals, the website and social media.

    Excellent and very prompt feedback and we also felt the info on prospective buyers was helpful.

    The sales negotiator was highly efficient and guided us gently through the process. We were consequently delighted to achieve the price we had envisaged.

    The customer service was faultless. The staff knowledge and expertise were very impressive, and you held our hands the whole way!  We felt we had been expertly cared for and almost that we were the most important clients

    I would have absolutely no hesitation in recommending PPP as they are highly professional, extremely honest, interested in their clients and their needs and very competitively priced. Superb value!

    A huge thank-you to Katie, Alan, Debbie, Zoe, Murray and all the staff and best wishes for your continued growth and success."

     

  • Trina Gillies (June 2021) – “Extremely good overall – what could have been a stressful experience was made extremely easy and comfortable to negotiate.”Trina Gillies (June 2021) – “Extremely good overall – what could have been a stressful experience was made extremely easy and comfortable to negotiate.”Estate Agency Client - Anderson Drive, Perth | 3 Bed Detached House | Sold in 3 Weeks Over Asking Price

    "PPP were recommended to me.  Excellent marketing - really professional from the first contact. Photos etc certainly made the property look at its best!  Very organised for viewings etc and quick to act on potential buyers.

    Superb customer service - any contact was very efficient, and I was contacted regularly to keep me up-to-date. Everyone seems to know what they’re doing 👍.  Dealt well with ‘glitch’ in the offer process. At no point did I feel that things weren’t being organised efficiently.

    Extremely good overall - what could have been a stressful experience was made extremely easy and comfortable to negotiate.

    Would definitely recommend - from the very first contact, professionalism was evident.  Everyone I dealt with gave me confidence that the house sale was in good hands.  A huge Thank-You!"

     

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