2019 was a special year for us at Premier Properties Perth.  We celebrated our 10th year of trading; a big milestone for a local independent business.  We continued to focus on delivering a high quality customer experience and our efforts were recognised in the form of several industry awards which compared our service against the service provided by other local, regional and national letting and estate agencies.  Here we take a look back at some of the key highlights of 2019.

 

We Celebrate our
10th Year of Trading

Estate Agency

New Listings - 231

Sales Agreed - 218

It was another very positive year for our estate agency team with our second consecutive year selling over 200 properties across Perthshire.

From 231 new instructions we agreed 218 sales,

the highest conversion rate across all agents.

In the main Perth PH1 & PH2 postcodes areas we proved to be particularly effective with us agreeing 188 sales from 194 new instructions.  No other estate agent recorded a conversion rate as high as this. It again shows we are proving to be very effective with the properties we are marketing and to deliver the result that our client is looking for, often exceeding their expectations.  Whilst we agreed sales on all types of properties, across different areas of Perthshire and across a broad range of prices, 

2019 also saw us break our highest ever sale price three times.

An indicator that our marketing and team are well placed to deliver positive results for any client looking to sell, regardless of how high or low their property is priced.

As a small, dedicated team, we are constantly looking at ways of improving and streamlining our processes and systems to help our staff and benefit our clients. Our high levels of performance and customer service in estate agency were recognised in the form of a number of national awards:

  • British Property Awards GOLD award for Estate Agency in Perth & Kinross (3rd year running)
  • British Property Awards GOLD award for Estate Agency in Scotland (2nd year running)
  • Highest ‘Exceptional’ rating for Perth area in Best Estate Agent Guide
  • Estate Agency, Single Office Mid Scotland and Fife” at the UK Property Awards 2019-2020
Katie & Alan Collecting the
UK Property Award 2019-20
Lettings

New Listings - 203

Lets Agreed - 177

For the 2nd consecutive year we listed over 200 properties throughout the year. 

Our total of 177 lets agreed equated to a market share of over 38%,

more than double our nearest competitor on 17%.

Similar to what we have seen with our estate agency team, this proves that, not only are we listing a high number of properties, we are delivering the desired result for our client by securing them a tenant.

We welcomed 65 new landlords to the company in 2019 with 38 of them choosing to use our fully managed lettings service. The 65 new landlords comprised of buy-to-let investors, who were completely new to the sector, and other landlords with portfolios ranging from 1 to 20+ who had previously worked with another letting agent in the area.

Statistics from SafeDeposits Scotland (the government-approved agency which holds our tenant deposits) confirms that only 2.78% of our deposit returns were disputed last year.  This equated to a total of 4.  144 deposits were returned in full to our tenants.  This demonstrates the effectiveness of our property inventories,  regular inspections and check-in and check-out procedures.  These processes are crucial in, not only protecting the condition of rental properties, but also to protect both landlords and tenants. 

We were delighted to welcome back Laura Harris following her maternity leave.  Laura has taken on the new role of Business Manager to help develop the business further.  Euan joined the lettings team in September as a full-time member of staff and will have a key role to play as Hannah takes some time off for maternity leave, something we are all really excited about for her. There will be further recruitment very soon to ensure we continue to deliver a high and consistent level of service which, in 2019, resulted in the following national awards:

  • British Property Awards GOLD award for Letting Agency in Perth & Kinross
  • British Property Awards SILVER award for Letting Agency in Scotland
  • ‘Highly rated’ rating for Perth area in Best Estate Agent Guide for Lettings

2019 also saw us join the national property portal OnTheMarket which bolstered our already extensive online exposure of our properties. We very much look forward to working with the OTM team and support their cause.

Overall, another great year for Premier Properties.  We’ve worked with some wonderful people along the way and we’re excited about further developing the business and helping people with their moving plans during 2020.

 

Latest Client Reviews

  • Tunde Karlovski  (March 2020) – “The best in Perth!”Tunde Karlovski (March 2020) – “The best in Perth!”Tenant, 2 Bed Flat - Perth

    Everything was as it was advertised!

    The rental process was very professional and easy for me, the communication was excellent.

    The online maintenance reporting is really good and always dealt with quickly.

    I only have had a good experience with Premier Properties.

    I would highly recommend Premier Properties Perth to anyone who wish to rent a flat/house. The best in Perth!

  • Fraser Morrison (March 2020) – “Excellent media coverage of the property, as opposed to alternative traditional approach. Prompt after-viewing feedback and regular, relevant communications and updates.  We always were aware that a viewing was happening and timing thereof.  Staff worked as a coherent team.”Fraser Morrison (March 2020) – “Excellent media coverage of the property, as opposed to alternative traditional approach. Prompt after-viewing feedback and regular, relevant communications and updates. We always were aware that a viewing was happening and timing thereof. Staff worked as a coherent team.”3 Bed Semi Detached House, Perth

    We chose Premier Properties due to personal contact and recommendation from a friend.

    Excellent media coverage of the property, as opposed to alternative traditional approach. Prompt after-viewing feedback and regular, relevant communications and updates.  We always were aware that a viewing was happening and timing thereof.  Staff worked as a coherent team.

    There seemed be a string of varied viewers quickly after the marketing was launched. Managed to seal the deal and extract the offer promptly, using expertise to understand the likely market peak.

    Highly professional throughout leaving us confident that marketing, viewing and getting feedback from viewers was progressing.

    Yes, I would recommend- based on recent experience.

  • Alexis Hone (March 2020) – “Premier Properties have taken the stress out of letting my property”Alexis Hone (March 2020) – “Premier Properties have taken the stress out of letting my property”Landlord, 2 Bed Flat - Perth

    I would definitely recommend Premier Properties, it has taken all the hassle out of letting.

    I felt staff were very knowledgeable, gave great advice and kept in touch.

    Premier Properties have taken the stress out of letting my property, they have been very helpful and organise maintenance quickly. I also really liked the form they sent out with the spending breakdown for the tax return.

  • Grace Liddiard  (March 2020) – “Everyone has been polite and helpful”Grace Liddiard (March 2020) – “Everyone has been polite and helpful”Tenant, 1 Bed Flat - Perth

    I chose Premier Properties as they had a property to rent that I was interested in.

    All relevant information was included in the property listing and I found the overall communication very good.

    Any maintenance issues have been dealt with efficiently.

    Everyone has been polite and helpful.

    I would recommend Premier Properties as the communication is easy and they are always willing to help.

  • Jackie McCabe  (March 2020) – “Great service 7 days a week”Jackie McCabe (March 2020) – “Great service 7 days a week”Landlord, 2 Bed Flat - Perth

    I would recommend Premier Properties to others – great service 7 days a week.

    I felt the customer service was excellent – Murray was very good. Any maintenance issues have been dealt with excellently.

    I thought the marketing of my property was very good. I chose Premier Properties because of their prompt and professional service.

  • Sheena Moyes  (March 2020) – “There is nothing they wouldn’t do to help you”Sheena Moyes (March 2020) – “There is nothing they wouldn’t do to help you”Tenant, 2 Bed Terraced House - Perth

    I chose Premier Properties after meeting Murray who is always helpful and wants to help. Murray went out his way to help me in a difficult situation.

    I find everyone that works for the company very helpful and I am always kept up to date with everything. Any maintenance issues I have had have been dealt with that day.

    Premier Properties are so helpful and caring for any situation you find yourself in and are there for you 100%. There is nothing they wouldn't do to help you.

  • Susan Morton (February 2020) – “I have used Premier Properties before, and I found everything to be professionally done. The negotiation of the sale was excellent, and I was kept well informed from start to finish.”Susan Morton (February 2020) – “I have used Premier Properties before, and I found everything to be professionally done. The negotiation of the sale was excellent, and I was kept well informed from start to finish.”2 Bed End Terraced House

    I have used Premier Properties before, and I found everything to be professionally done.

    Viewings were flexible and accommodating with buyers schedule, and the communication received was excellent. The negotiation of the sale was excellent, and I was kept well informed from start to finish.

    I would most definitely recommend - the whole experience of the sale was done very professionally and kept me well informed

     

     

  • Annette Munn (February 2020) – “This is the second time I have used Premier Properties Perth. I have found them very professional, helpful and willing to go the extra mile for you, value for money.”Annette Munn (February 2020) – “This is the second time I have used Premier Properties Perth. I have found them very professional, helpful and willing to go the extra mile for you, value for money.”2 Bed detached bungalow

    This is the second time I have used Premier Properties Perth. I have found them very professional, helpful and willing to go the extra mile for you, value for money. They are really professional in the way they market your property.  Always willing to listen to your views and take them on board if necessary.

    Potential buyers were dealt with extremely well. Not rushing viewers, pointing out all potential points and professional in all aspects. Communication from staff was excellent in every way, and we are extremely happy with the way the sale was negotiated.

    Very happy with the service and we would recommend - this is the second time I have used Premier Properties Perth and both times I have been very happy with the service provided.

  • Danny Christie (February 2020) – “Nothing to improve, they were the Best”Danny Christie (February 2020) – “Nothing to improve, they were the Best”2 Bed Flat

    Premier Properties were recommended, and I would certainly agree. Very pleased with advertising, sold very quickly.

    Pleased with Premier's professionalism, and they were happy to conduct all viewings. They kept us well informed and always easy to contact. We were able to discuss the sale of the property in a positive manner.

    The process was all very professionally handled. Yes, would definitely recommend - very pleased with the overall results.

    Nothing to improve, they were the Best.

  • Russell & Jackie McCabe (February 2020) – “Happy on how you rented our property, so you were the natural choice to sell with.”Russell & Jackie McCabe (February 2020) – “Happy on how you rented our property, so you were the natural choice to sell with.”2 Bed Modern Apartment

    Happy on how you rented our property, so you were the natural choice to sell with. The property marketing was excellent - very quick and professional.

    Potential buyers, communication during selling and the negotiations were all excellent, and we received good advice.

    We would recommend Premier Properties due to their excellent service.

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