2019 was a special year for us at Premier Properties Perth.  We celebrated our 10th year of trading; a big milestone for a local independent business.  We continued to focus on delivering a high quality customer experience and our efforts were recognised in the form of several industry awards which compared our service against the service provided by other local, regional and national letting and estate agencies.  Here we take a look back at some of the key highlights of 2019.

 

We Celebrate our
10th Year of Trading

Estate Agency

New Listings - 231

Sales Agreed - 218

It was another very positive year for our estate agency team with our second consecutive year selling over 200 properties across Perthshire.

From 231 new instructions we agreed 218 sales,

the highest conversion rate across all agents.

In the main Perth PH1 & PH2 postcodes areas we proved to be particularly effective with us agreeing 188 sales from 194 new instructions.  No other estate agent recorded a conversion rate as high as this. It again shows we are proving to be very effective with the properties we are marketing and to deliver the result that our client is looking for, often exceeding their expectations.  Whilst we agreed sales on all types of properties, across different areas of Perthshire and across a broad range of prices, 

2019 also saw us break our highest ever sale price three times.

An indicator that our marketing and team are well placed to deliver positive results for any client looking to sell, regardless of how high or low their property is priced.

As a small, dedicated team, we are constantly looking at ways of improving and streamlining our processes and systems to help our staff and benefit our clients. Our high levels of performance and customer service in estate agency were recognised in the form of a number of national awards:

  • British Property Awards GOLD award for Estate Agency in Perth & Kinross (3rd year running)
  • British Property Awards GOLD award for Estate Agency in Scotland (2nd year running)
  • Highest ‘Exceptional’ rating for Perth area in Best Estate Agent Guide
  • Estate Agency, Single Office Mid Scotland and Fife” at the UK Property Awards 2019-2020
Katie & Alan Collecting the
UK Property Award 2019-20
Lettings

New Listings - 203

Lets Agreed - 177

For the 2nd consecutive year we listed over 200 properties throughout the year. 

Our total of 177 lets agreed equated to a market share of over 38%,

more than double our nearest competitor on 17%.

Similar to what we have seen with our estate agency team, this proves that, not only are we listing a high number of properties, we are delivering the desired result for our client by securing them a tenant.

We welcomed 65 new landlords to the company in 2019 with 38 of them choosing to use our fully managed lettings service. The 65 new landlords comprised of buy-to-let investors, who were completely new to the sector, and other landlords with portfolios ranging from 1 to 20+ who had previously worked with another letting agent in the area.

Statistics from SafeDeposits Scotland (the government-approved agency which holds our tenant deposits) confirms that only 2.78% of our deposit returns were disputed last year.  This equated to a total of 4.  144 deposits were returned in full to our tenants.  This demonstrates the effectiveness of our property inventories,  regular inspections and check-in and check-out procedures.  These processes are crucial in, not only protecting the condition of rental properties, but also to protect both landlords and tenants. 

We were delighted to welcome back Laura Harris following her maternity leave.  Laura has taken on the new role of Business Manager to help develop the business further.  Euan joined the lettings team in September as a full-time member of staff and will have a key role to play as Hannah takes some time off for maternity leave, something we are all really excited about for her. There will be further recruitment very soon to ensure we continue to deliver a high and consistent level of service which, in 2019, resulted in the following national awards:

  • British Property Awards GOLD award for Letting Agency in Perth & Kinross
  • British Property Awards SILVER award for Letting Agency in Scotland
  • ‘Highly rated’ rating for Perth area in Best Estate Agent Guide for Lettings

2019 also saw us join the national property portal OnTheMarket which bolstered our already extensive online exposure of our properties. We very much look forward to working with the OTM team and support their cause.

Overall, another great year for Premier Properties.  We’ve worked with some wonderful people along the way and we’re excited about further developing the business and helping people with their moving plans during 2020.

 

Latest Client Reviews

  • Callum Wilks (Nov 2019) – “Moving house is very stressful PPP made it easier and less stressful wherever possible.”Callum Wilks (Nov 2019) – “Moving house is very stressful PPP made it easier and less stressful wherever possible.”3 Bed End Terraced House

    We heard about Premier Properties through a family recommendation.

    Communication was great always an update even if there wasn't much to update on. Very proactive and we were all in the loop with what was happening. All very knowledgeable.

    Excellent video and social media promotions – I didn't have to do viewings myself which was great.

    Moving house is very stressful PPP made it easier and less stressful wherever possible.

    We would recommend Premier Properties - proactive, great knowledge of area, enthusiastic sales pitching and kept up to date throughout.

    Nothing to note as constructive criticism. Very grateful to everyone involved thumbs up.

     

  • Joy Rumgay (Nov 2019) – “We chose Premier because we were told you were a very efficient and friendly company. The marketing was First Class, good communication at all times and they made us feel comfortable when asking questions.”Joy Rumgay (Nov 2019) – “We chose Premier because we were told you were a very efficient and friendly company. The marketing was First Class, good communication at all times and they made us feel comfortable when asking questions.”3 Bed End Terrace, Scone

    We chose Premier because we were told you were a very efficient and friendly company. The marketing was First Class, good communication at all times and they made us feel comfortable when asking questions.

    When it came to the negotiations, we felt confident for the agent to use his expertise to negotiate the sale of our property.

    The experience was excellent from start to finish and a prompt result – We would recommend Premier Properties. They listened to what we had to say and gave us excellent guidance and made us feel at ease.

  • Irene Brown (Nov 2019) – “You just seem to move properties quickly at the right price.  It’s lovely to see a local agent grow from strength to strength!!”Irene Brown (Nov 2019) – “You just seem to move properties quickly at the right price. It’s lovely to see a local agent grow from strength to strength!!”5 Bed Detached house- Scone

    We know Alan very well from the area, and so chose Premier as the selling agent.

    The pictures of the house were very good, fab video and appeared in all the right places, spot on! We were lucky – the first viewer bought our house so was perfect timing!

    You left the negotiations to us – we were happy with this.  Impressed with the total service.  Very professional knowledgeable team.

    You just seem to move properties quickly at the right price.  It’s lovely to see a local agent grow from strength to strength!!

  • Jane Gemmell (Nov 2019) – “Premier Properties is a highly professional business with a very personal touch.”Jane Gemmell (Nov 2019) – “Premier Properties is a highly professional business with a very personal touch.”3 Bed Detached Bungalow

    Premier Properties had sold a similar house in the same neighbourhood very quickly. We met with Katie Hall and liked her and her business approach. The fixed fee appealed, and Katie was happy to go above and beyond the usual service which was very helpful as we live 300 miles away.

    The property marketing was excellent, along with the communication received, and the negotiation of the sale. The overall experience made us feel confident.

    I would definitely recommend them - Premier Properties is a highly professional business with a very personal touch.

  • Fiona Browne (Oct 2019) – “We chose Premier Properties due to them being the top agents in Perth, seem to have a good section of the sales market, and I was pleased with all avenues of marketing.”Fiona Browne (Oct 2019) – “We chose Premier Properties due to them being the top agents in Perth, seem to have a good section of the sales market, and I was pleased with all avenues of marketing.”1 Bed Flat - Perth

    We chose Premier Properties due to them being the top agents in Perth, seem to have a good section of the sales market, and I was pleased with all avenues of marketing.

    The property sold after the first viewing that I carried out but was pleased with how the potential buyer was dealt with. It was a straightforward sale but if it had not been, I would have been confident in your team’s negotiation skills.

    The overall experience left me very pleased even though it was a small one bed flat. That is what I like about the fixed fee.

    I would recommend - professional team that know the market and made me confident they would sell my property.

     

  • Ronald Thom (Oct 2019) – “All marketing was excellent and professionally done. Extremely pleased with how potential buyers were dealt with. The communication was excellent – updated after each viewing.”Ronald Thom (Oct 2019) – “All marketing was excellent and professionally done. Extremely pleased with how potential buyers were dealt with. The communication was excellent – updated after each viewing.”4 Bed Detached bungalow - Scone

    We were recommended Premier Properties by a friend. Katie visited with the marketing information and convinced us Premier was the company to use.

    All marketing was excellent and professionally done. Extremely pleased with how potential buyers were dealt with. The communication was excellent - updated after each viewing. Can't praise Laura and Cloe enough.

    Very pleased with the negotiations - Happy from start to finish.

    We would definitely recommend Premier Properties - All down to Katie, Laura and Cloe.

  • Russell Haggart (Oct 2019) – “Potential viewers were dealt with effectively, and all the staff were friendly and very helpful.”Russell Haggart (Oct 2019) – “Potential viewers were dealt with effectively, and all the staff were friendly and very helpful.”3 Bed Semi Detached house- Bridge of Earn

    We chose Premier properties to sell our property because we know Alan Keddie.

    The marketing was very good. No complaints. Potential viewers were dealt with effectively, and all the staff were friendly and very helpful.

    Alan done a fantastic job when it came to the negotiations.

    Everything went very smooth no complaints at all.

  • Steve & Mary Panton (Oct 2019) – “Great service and would recommend to others due to the friendly and professional service.”Steve & Mary Panton (Oct 2019) – “Great service and would recommend to others due to the friendly and professional service.”4 Bed Detached house- Perth

    We chose to sell through Premier Properties due to their local reputation.

    Good exposure of the property throughout all media channels. Cloe and Laura were always very professional and friendly. We were all kept updated with any relevant info - Katie pushed it hard, over the final hurdle.

    Great service and would recommend to others due to the friendly and professional service.

  • Dannii Christie (Sept 2019) – “My experience with all the staff that I have spoken to within your company have been fabulous and hugely helpful.”Dannii Christie (Sept 2019) – “My experience with all the staff that I have spoken to within your company have been fabulous and hugely helpful.”2 Bed Detached house- Auchterarder

    Premier Properties had been recommended to me and my solicitor also recommended them.

    I think the fact that you sold my property in a week says how good your marketing is. I wanted nothing to do with the viewing or deal with potential buyers and this is what I got, as one of my dogs doesn't keep well, I wanted to cause him as little stress as possible and you guys made that happen.

    My experience with all the staff that I have spoken to within your company have been fabulous and hugely helpful. I got what I wanted when it came to the negotiation side.

    Fantastic company. I have already recommended you to someone and going forward if I hear of anyone, I will pass your details on.

    I would definitely recommend - friendly, professional and extremely helpful.

  • Maggie Myles (Sept 2019) – “We were made to feel special by both Gary & Laura who went the extra mile for us. Always felt we were in safe hands & knew we were dealing with professionals.”Maggie Myles (Sept 2019) – “We were made to feel special by both Gary & Laura who went the extra mile for us. Always felt we were in safe hands & knew we were dealing with professionals.”2 Bed Semi - Detached house- Perth

    We had been recommended Premier Properties by 2 friends who were very glowing in their praise of your company. The property was very quickly put on all the major platforms. The photos and video were excellent & the brochure was very attractively presented. Premier were pro-active on all fronts.

    Gary and Laura did an excellent job. The communication was always of the best. Clearly Premier choose their staff carefully and from a client viewpoint the training must be good.

    We were delighted with Gary's handling of negotiations. The sale was concluded very quickly.

    We were made to feel special by both Gary & Laura who went the extra mile for us. Always felt we were in safe hands & knew we were dealing with professionals.

    We would definitely recommend Premier Properties. Their expertise is clear to see. A very friendly team and highly professional in all they do. We had every confidence that they would do a good job for us and they delivered. Cannot find anything to be critical of. No complaints. Thank you for all your help.

     

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