Premier Properties Perth has once again triumphed in the British Property Awards for 2019. The company has been named the best estate agency in Perth and Kinross and awarded Gold for the third year in a row.

Beating stiff competition from 32 other agencies across the area, the British Property Awards said the Premier Properties team “performed outstandingly throughout the extensive judging period, which focused on customer service levels.”

The judging panel conducted a series of mystery shopping surveys over several months to independently appraise estate agents throughout the area against a set of 25 criteria.  The criteria assessed service indicators such as speed of responsiveness, willingness to assist, breadth of local knowledge, phone manner and response tailoring from the point of view of both sellers and buyers.

Katie Hall (Director) said:

“We work hard to consistently deliver a high-quality customer experience and are delighted to be recognised for this. We continually review client needs at each stage of the buying and selling journeys and refine and improve the information and advice we provide accordingly. Every single member of our team works hard to deliver a really personalised level of service and we are overwhelmed by the positive feedback we are receiving from our clients which we regularly publish to our website.”

The estate agency was crowned the Gold Winner for Scotland by the British Property Awards in 2018 and earlier this year scooped two further awards for the lettings side of the business: Gold for Perth & Kinross and Silver for Scotland 2018-19.

Alan Keddie (Director) continued:

“Winning these independently judged awards validates the feedback we are receiving directly from our clients and is proof that it is worth taking the time to put yourself in your customer's shoes and really focus on service if you want to build a long-lasting business. This year, we are celebrating our 10th year of trading and much of our success can be attributed to the reputation we have gained for truly putting the client first and providing trustworthy and honest advice. Indeed, winning these awards is a fantastic testament to our staff’s commitment to delivering the best service possible.”

Gary Robertson (Head of Estate Agency) commented:

“Consumers now have a wide choice of estate agents and online options to choose from so it can often prove a daunting task when deciding which agent to work with. Many consumers invite three or more agents out to their property and make their judgement based on the valuation price and the agent’s fee. However, it is important to look beyond these factors and appoint an agent which takes the time to really understand the circumstances and needs of both sellers and buyers and works in partnership with them to achieve the best possible price within a suitable time-frame. We hope that winning these awards demonstrates to consumers within Perth and Kinross our commitment to service excellence and underlines why we are such a trusted agency to work with.”

What Our Cients Say …

Planning, Trying or Struggling to Sell your Home?

Selling property can be an exciting, challenging and emotional time.  We understand every circumstance is unique.  You probably have lots of questions.  We are very good at listening.  You only have to look at our client feedback to see that we offer a down to earth, personal and professional service.  We have the experience and knowledge to smoothly guide you through the selling journey and achieve the best result possible.

Cloe, Alan, Katie, Laura and Gary are happy to answer any questions you may have…

Looking to Rent Out a Home?

Whether you are a buy-to-let investor or you have found yourself in a position where, for whatever reason, you need to rent out a home, it is crucial that you understand the market and your responsibilities as a landlord.  We are fully signed-up to the Scottish Letting Agent Register and our lettings staff are formally qualified in all aspects of legislation relating to the private rented sector.  We can help with investment advice, marketing, pricing, legal obligations, documentation and much more!

Contact Alan, Laura, Murray, Hannah or Katie for advice …

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Feedback From Recent Clients

Stacey Ramsay (July 2019) – ” The customer service from Laura was fantastic. I was a first-time seller unsure of the processes involved and she completely put my mind at ease in a calm, confident and professional manner leaving me with absolutely no concerns.  The solicitor recommended by Laura was also excellent.”Stacey Ramsay (July 2019) – ” The customer service from Laura was fantastic. I was a first-time seller unsure of the processes involved and she completely put my mind at ease in a calm, confident and professional manner leaving me with absolutely no concerns. The solicitor recommended by Laura was also excellent.”1 Bed Flat, Scone

We chose Premier Properties due to being highly visible on social media - which was the target market that would be most likely to buy my property. Also, great recommendations from others.

All the marketing was outstanding, completed promptly and to a great high quality.

Fantastic communication- From the first meeting with Gary who was knowledgeable and confident to the regular communications with Laura who answered all my questions so quickly and kept me updated every step of the way. The team made me feel like a very important customer.

The negotiations were carried out quickly and efficiently. The property was sold within one month - could not be happier with the way it was dealt with and the price we got for our property.

The customer service from Laura was fantastic. I was a first-time seller unsure of the processes involved and she completely put my mind at ease in a calm, confident and professional manner leaving me with absolutely no concerns. The solicitor recommended by Laura was also excellent.

I would absolutely recommend Premier Properties - a great, personal, pro-active company who really cares for their customers. Their passion for property and customer service is evident.

Beth Porter (July 2019) – “We chose Premier Properties due to having the best reviews in Perthshire.”Beth Porter (July 2019) – “We chose Premier Properties due to having the best reviews in Perthshire.”2 Bed Luxury Apartment, Stanley

We chose Premier Properties due to having the best reviews in Perthshire.

The professional photographer coming to take photos/video makes a MASSIVE difference. All in great marketing, I like how you use social media as a platform to help with sales.

All staff very friendly and willing to help. If they didn't know the answer they always came back within a few hours, so great service. The negotiation process was smooth - Calum and I haven't done this before, so it was really helpful having such a knowledgeable team to help us.

We would recommend Premier Properties - The team are friendly, helpful and honest. This is everything you need when selling. They made it easy for us.

 

Maggie Costella – (June 2019) – ” Would highly recommend Premier Properties, the whole team. An excellent service and complete package, through and through. “Maggie Costella – (June 2019) – ” Would highly recommend Premier Properties, the whole team. An excellent service and complete package, through and through. “2 Bed Top Floor Flat, Perth

We chose Premier Properties because they had sold a family members property and they were recommended by them. Loved all the marketing including the photos, video etc. Very good coverage.

Viewings and potential buyers were dealt with promptly, and efficiently. Nothing was too much trouble - very helpful, professional and accommodating. Very good communication from the staff - prompt response to any queries and return of calls etc.

Fabulous negotiation of the sale. Nice to be complete now.

Would highly recommend Premier Properties, the whole team. An excellent service and complete package, through and through.

Susan Ewan – (June 2019) “Laura handled everything for me and she ensured I understood everything that was happening and kept in touch with me throughout, she gave professional and welcome advice right from the start.  This allowed my property to be sold within a week.”Susan Ewan – (June 2019) “Laura handled everything for me and she ensured I understood everything that was happening and kept in touch with me throughout, she gave professional and welcome advice right from the start.  This allowed my property to be sold within a week.”3 Bed Semi Detached House, Perth

I had heard about Premier Properties through a friend.  Their experience was very positive, and I was looking for a local company with a good reputation. I was really impressed with the marketing especially the video made and the post on Facebook.

Everything was so easy for me; I was able to let Premier Properties do my viewings and I was updated on each viewing. The communication was excellent, if I had any questions they were answered very quickly, everyone in the team knew what was happening with my property at each stage which I thought was fantastic.

I was actually out of the country when the sale went through.  Laura handled everything for me and she ensured I understood everything that was happening and kept in touch with me throughout, she gave professional and welcome advice right from the start.  This allowed my property to be sold within a week.

Fantastic service, with professional, friendly, approachable and very knowledgeable staff. From our first meeting I knew what to expect and there was no pressure put on me at any stage. I couldn’t fault the service.

Erin McOuat (June 2019) – “All the staff are friendly & professional & I felt at ease as soon as I met with Gary.  Alan was great in his viewings – I always felt like he was selling the benefits of the house to the max & piqued viewers interests”Erin McOuat (June 2019) – “All the staff are friendly & professional & I felt at ease as soon as I met with Gary. Alan was great in his viewings – I always felt like he was selling the benefits of the house to the max & piqued viewers interests”4 Bed Detached Villa, Scone

We chose Premier Properties due to good word of mouth recommendations, once I met Gary I was sold as he was genuine & likeable & very professional. The property marketing was excellent, great photographer & the video was superb. Marketing was very thorough. Everything was handled smoothly & in times that suited our family.

Top notch communication. Premier Properties are excellent at keeping in touch via emails & calls with feedback & kept me bang up to date with any interest in my property

Excellent negotiation during sale, felt like I was important & my needs were thought about before any offers were brought to the table. I couldn’t recommend Premier Properties more. Customer service is excellent, Laura, Gary & Cloe were always up to date with information & when I called the office I felt like I was valued & they always knew who I was. Alan was great in his viewings - I always felt like he was selling the benefits of the house to the max & piqued viewers interests. I would thoroughly recommend Premier to anyone else I know who is selling their house.

Customer service alone is enough to recommend on. Staff are very professional & cannot do enough to accommodate your needs. All the staff are friendly & professional & I felt at ease as soon as I met with Gary.

Lorna Scott (June 2019) – “Both owners and staff are professional yet friendly and easy to deal with.  We were very impressed by Katie and Alan, this helped us chose Premier Properties to sell.  We were kept up to date at all times with any communication – especially by Cloe.”Lorna Scott (June 2019) – “Both owners and staff are professional yet friendly and easy to deal with. We were very impressed by Katie and Alan, this helped us chose Premier Properties to sell. We were kept up to date at all times with any communication – especially by Cloe.”4 Bed Detached Villa, Scone

We were very impressed by Katie and Alan, this helped us chose Premier Properties to sell. We were generally happy with the photos, although we realised the original photo of the house made it look small. Another photo was taken which was much better.

All buyers and viewers were handled very professionally, and we were kept up to date at all times with any communication - especially by Cloe.

The negotiation was done very well and professionally. Although it took a bit longer than we (and PPP) thought to sell our house, we were very happy with our experience as a whole.

We would recommend PPP - they are very knowledgeable of the local market and kept us informed at all times. Both owners and staff are professional yet friendly and easy to deal with.

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