Premier Properties Perth has once again triumphed in the British Property Awards for 2019. The company has been named the best estate agency in Perth and Kinross and awarded Gold for the third year in a row.
Beating stiff competition from 32 other agencies across the area, the British Property Awards said the Premier Properties team “performed outstandingly throughout the extensive judging period, which focused on customer service levels.”
The judging panel conducted a series of mystery shopping surveys over several months to independently appraise estate agents throughout the area against a set of 25 criteria. The criteria assessed service indicators such as speed of responsiveness, willingness to assist, breadth of local knowledge, phone manner and response tailoring from the point of view of both sellers and buyers.
Katie Hall (Director) said:
“We work hard to consistently deliver a high-quality customer experience and are delighted to be recognised for this. We continually review client needs at each stage of the buying and selling journeys and refine and improve the information and advice we provide accordingly. Every single member of our team works hard to deliver a really personalised level of service and we are overwhelmed by the positive feedback we are receiving from our clients which we regularly publish to our website.”
The estate agency was crowned the Gold Winner for Scotland by the British Property Awards in 2018 and earlier this year scooped two further awards for the lettings side of the business: Gold for Perth & Kinross and Silver for Scotland 2018-19.
Alan Keddie (Director) continued:
“Winning these independently judged awards validates the feedback we are receiving directly from our clients and is proof that it is worth taking the time to put yourself in your customer's shoes and really focus on service if you want to build a long-lasting business. This year, we are celebrating our 10th year of trading and much of our success can be attributed to the reputation we have gained for truly putting the client first and providing trustworthy and honest advice. Indeed, winning these awards is a fantastic testament to our staff’s commitment to delivering the best service possible.”
Gary Robertson (Head of Estate Agency) commented:
“Consumers now have a wide choice of estate agents and online options to choose from so it can often prove a daunting task when deciding which agent to work with. Many consumers invite three or more agents out to their property and make their judgement based on the valuation price and the agent’s fee. However, it is important to look beyond these factors and appoint an agent which takes the time to really understand the circumstances and needs of both sellers and buyers and works in partnership with them to achieve the best possible price within a suitable time-frame. We hope that winning these awards demonstrates to consumers within Perth and Kinross our commitment to service excellence and underlines why we are such a trusted agency to work with.”
What Our Cients Say …
Planning, Trying or Struggling to Sell your Home?
Selling property can be an exciting, challenging and emotional time. We understand every circumstance is unique. You probably have lots of questions. We are very good at listening. You only have to look at our client feedback to see that we offer a down to earth, personal and professional service. We have the experience and knowledge to smoothly guide you through the selling journey and achieve the best result possible.
Cloe, Alan, Katie, Laura and Gary are happy to answer any questions you may have…
Looking to Rent Out a Home?
Whether you are a buy-to-let investor or you have found yourself in a position where, for whatever reason, you need to rent out a home, it is crucial that you understand the market and your responsibilities as a landlord. We are fully signed-up to the Scottish Letting Agent Register and our lettings staff are formally qualified in all aspects of legislation relating to the private rented sector. We can help with investment advice, marketing, pricing, legal obligations, documentation and much more!
Contact Alan, Laura, Murray, Hannah or Katie for advice …
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Feedback From Recent Clients
Barbara McKay (Dec 2024) – “I was impressed with Cara’s approach when viewing a property being sold by Premier. Property well advertised, gaining maximum exposure. Professional, friendly, not pushy. Relieved that someone else was taking the strain and I could trust them.”Sales Client | Byres Of Murthly Farm Cottage Murthly, Perth | 3 Bed Cottage | Sold Over Home Report in 9 Days
"Chose PPP as I was impressed with Cara's approach when viewing a property being sold by Premier.
Marketing was professional and prompt. Property well advertised, gaining maximum exposure. First class communication, everyone I spoke to on the telephone or face to face was able to answer queries. Professional, friendly, not pushy. Relieved that someone else was taking the strain and I could trust them.
Most definitely recommend, takes away a lot of the stress involved in house selling and gives a buffer between buyer and seller, so you don't get drawn into personal involvement."
Helen Dundas (Dec 2024) – “Staff where understanding of our personal circumstances. All communication was easy, helpful and responsive – everything you needed, however hard or stupid the questions may have seemed. Excellent experience.”Sales Client | Sandeman Place, Luncarty | 3 Bed Detached Bungalow | Sold in 3 Weeks
"We chose Premier Properties as staff where understanding of our personal circumstances and help with viewings.
All the marketing materials were professional and the photographer was helpful and polite. All communication was easy, helpful and responsive - everything you needed, however hard or stupid the questions may have seemed.
Excellent experience. Would recommend, they are professional and polite."
David Bates (Nov 2024) – “Their knowledge of the current market trends was on point which helped immensely in deciding to sell. The experience and professionalism proved to be true. Would recommend; they’re the best.”Sales Client | Cleeve Park Perth | 2 Bed Apartment | Sold Over Asking Price
"Their reputation was better than anyone's. Very professional and clear marketing. Communication was great. No unnecessary calls/emails. Their knowledge of the current market trends was on point which helped immensely in deciding to sell. I was notified of when and who was viewing the property before the viewing.
Sale went as planned. Grateful that the experience and professionalism proved to be true. Would recommend; they're the best."
William & Sarah Waddell (Nov 2024) – “From their first visit to our home we knew we were in good hands with Katie & Alan. The overall experience was so much better than we could have imagined. We were well looked after by the entire team and always kept informed at every stage. They even solved our problem finding suitable rental accommodation after our quick sale with their innovative methods.”Sales Client | Stanley | 4 Bed Detached Villa | Sold in 11 Days Over Home Report
"From their first visit to our home we knew we were in good hands with Katie & Alan. Their friendly approach, genuine enthusiasm for our property and obvious knowledge of the current property market immediately put us at ease which helped us to decide if we were ready to proceed with our house sale. There was no push and they encouraged us to take time to think things over before going ahead.
The marketing was excellent. We had amazing photos, a virtual tour, drone footage, social. The customer service was exceptional. The friendly team went above and beyond in their efforts to ensure we were kept informed at every stage of the process. We received immediate feedback from viewers and they even solved our problem finding suitable rental accommodation after our quick sale with their innovative methods.
We were impressed by the research carried out on potential buyers and the immediate feedback obtained from them. The entire sale process was negotiated in a very professional manner.
The overall experience was so much better than we could have imagined. We were well looked after by the entire team and always kept informed at every stage. We would certainly recommend Premier Properties Perth to any of our friends looking to sell their property. Many thanks to the entire team. Their friendliness and professionalism were much appreciated."
Andrew Fairbairn (Nov 2024) – “Would recommend because you were knowledgeable and attentive and responded very quickly when required.”Sales Client | Forgandenny Road, Bridge Of Earn | 3 Bed Detached Villa | Sold At Home Report
"PPP were recommended to us. Excellent marketing. Seemed to generate a lot of interest. Really good communication, there were two or three people I could contact including Katie which was helpful. Communication on viewers was very quick and helpful. Advice on prices and offers was helpful.
Felt optimistic about getting the house sold. Would recommend because you were knowledgeable and attentive and responded very quickly when required."
Graham Lawson (Nov 2024) – “Selling a house can be a very stressful experience but I felt reassured and nothing was too much of a problem. I was kept updated and treated respectfully throughout the whole process.”Sales Client | College Terrace Methven, Perth | 3 Bed Semi-Detached Bungalow
"PPP made the effort to meet me quickly at the property, listened to my opinions and did not pressure me.
The property was well represented and I was given the opportunity to review and make a change. I was kept updated regularly and was given practical and realistic advice. When the negotiations were taking place, I was fully involved and my instructions respected.
Selling a house can be a very stressful experience but I felt reassured and nothing was too much of a problem. I was kept updated and treated respectfully throughout the whole process. Would recommend for the reasons given above."
