Premier Properties Perth has once again triumphed in the British Property Awards for 2019. The company has been named the best estate agency in Perth and Kinross and awarded Gold for the third year in a row.
Beating stiff competition from 32 other agencies across the area, the British Property Awards said the Premier Properties team “performed outstandingly throughout the extensive judging period, which focused on customer service levels.”
The judging panel conducted a series of mystery shopping surveys over several months to independently appraise estate agents throughout the area against a set of 25 criteria. The criteria assessed service indicators such as speed of responsiveness, willingness to assist, breadth of local knowledge, phone manner and response tailoring from the point of view of both sellers and buyers.
Katie Hall (Director) said:
“We work hard to consistently deliver a high-quality customer experience and are delighted to be recognised for this. We continually review client needs at each stage of the buying and selling journeys and refine and improve the information and advice we provide accordingly. Every single member of our team works hard to deliver a really personalised level of service and we are overwhelmed by the positive feedback we are receiving from our clients which we regularly publish to our website.”
The estate agency was crowned the Gold Winner for Scotland by the British Property Awards in 2018 and earlier this year scooped two further awards for the lettings side of the business: Gold for Perth & Kinross and Silver for Scotland 2018-19.
Alan Keddie (Director) continued:
“Winning these independently judged awards validates the feedback we are receiving directly from our clients and is proof that it is worth taking the time to put yourself in your customer's shoes and really focus on service if you want to build a long-lasting business. This year, we are celebrating our 10th year of trading and much of our success can be attributed to the reputation we have gained for truly putting the client first and providing trustworthy and honest advice. Indeed, winning these awards is a fantastic testament to our staff’s commitment to delivering the best service possible.”
Gary Robertson (Head of Estate Agency) commented:
“Consumers now have a wide choice of estate agents and online options to choose from so it can often prove a daunting task when deciding which agent to work with. Many consumers invite three or more agents out to their property and make their judgement based on the valuation price and the agent’s fee. However, it is important to look beyond these factors and appoint an agent which takes the time to really understand the circumstances and needs of both sellers and buyers and works in partnership with them to achieve the best possible price within a suitable time-frame. We hope that winning these awards demonstrates to consumers within Perth and Kinross our commitment to service excellence and underlines why we are such a trusted agency to work with.”
What Our Cients Say …
Planning, Trying or Struggling to Sell your Home?
Selling property can be an exciting, challenging and emotional time. We understand every circumstance is unique. You probably have lots of questions. We are very good at listening. You only have to look at our client feedback to see that we offer a down to earth, personal and professional service. We have the experience and knowledge to smoothly guide you through the selling journey and achieve the best result possible.
Cloe, Alan, Katie, Laura and Gary are happy to answer any questions you may have…
Looking to Rent Out a Home?
Whether you are a buy-to-let investor or you have found yourself in a position where, for whatever reason, you need to rent out a home, it is crucial that you understand the market and your responsibilities as a landlord. We are fully signed-up to the Scottish Letting Agent Register and our lettings staff are formally qualified in all aspects of legislation relating to the private rented sector. We can help with investment advice, marketing, pricing, legal obligations, documentation and much more!
Contact Alan, Laura, Murray, Hannah or Katie for advice …
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Feedback From Recent Clients
Mr & Mrs B (March 2025) – “We knew from the start we were in safe hands with an experienced team. Friendly visit from Katie and Alan and team, always available on the phone and good email backup. All went well and culminating in a very quick sale. Thanks for reducing the stress at a very stressful time for us.”Sales Client | Crieff Road, Perth | 3 Bed Terraced Villa | Sold Within A Week Over Home Report Value
"PPP was highly recommended to us by family solicitor whose services we have used in the past.
All outlets worked well and PPP covered a wide range of media and agencies with the ad prepared for us. We were delighted with the coverage.
Customer Service was fantastic. Good clear comms, timely changes of viewer schedule allowed us to accommodate all viewers. We found sales administration departments under Eleze and Ellie and Cara friendly and professional, particularly the advice when to put our property on the market which resulted in a sale within a week of ad going up on your website.
We where delighted with number of potential buyers and property was sold within a week of putting it on the market... says it all ! Thanks to Premier Properties Perth.
We knew from the start we were in safe hands with an experienced team. Friendly visit from Katie and Alan and team always available on the phone and good email backup. Thanks for reducing the stress at a very stressful time for us.
We would recommend Premier Properties Perth for above reasons. We can't think of anything overlooked by Premier Properties Perth. All went well and culminating in a very quick sale."
Mr Mrs B, Perthshire
Callum Campbell (March 2025) – “Would recommend, good local knowledge.”Sales Client | Main Street, Bankfoot | 1 Bed Bungalow
"Recommendation from neighbour. Very good presentation of property and good customer service. The initial sale fell through and the local agent was able to secure another offer within 24 hours. Felt relieved after the sale went through. Would recommend, good local knowledge."
Neil Sampson (Jan 2025) – “I regularly listen to “The Scottish Property Podcast” and was impressed with the interview that Alan Keddie and Katie Hall gave. I thought it was great and a personal touch to welcome the business owners, Alan and Katie to the property for the initial consultation. Such a surprise, compared with dealing with other estate agencies who would have delegated this task to an employee. This demonstrated that they truly care about their customers.”Sales Client | Maple Place Perth | 2 Bed Bungalow | Sold Off Market
"I regularly listen to “The Scottish Property Podcast” and was impressed with the interview that Alan Keddie and Katie Hall gave. Due to the fact that I moved away from Perth some years ago, this gave me confidence in dealing with an Estate Agent in the Perth area.
I thought it was great and a personal touch to welcome the business owners, Alan and Katie to the property for the initial consultation. Such a surprise, compared with dealing with other estate agencies who would have delegated this task to an employee. This demonstrated that they truly care about their customers.
The sale of the property was effectively carried out as an off-market deal, so very swift sale negating the requirement to advertise on the open market.
Excellent communication - every member of staff I dealt with prior to and during the selling process was polite, showed a genuine interest and was very professional.
Prior to the property even making it to open market, a referral of a potential buyer was put forward a few days after the initial consultation, which then led to a sale!
The overall experience took the stress away from what was an upsetting time due to the property being my late mother’s house.
Will definitely recommend and if investing in the area in the future, will be in touch."
Callum Campbell (Jan 2025) – “Would recommend, good local knowledge.”Sales Client | Bothlyn, Main Street Bankfoot | 1 Bed Flat
"A neighbour recommended this agency. Good communication. The initial sale fell through and the local agent was able to secure another offer within 24 hours. Felt relieved after the sale went through. Would recommend, good local knowledge."
Barbara McKay (Dec 2024) – “I was impressed with Cara’s approach when viewing a property being sold by Premier. Property well advertised, gaining maximum exposure. Professional, friendly, not pushy. Relieved that someone else was taking the strain and I could trust them.”Sales Client | Byres Of Murthly Farm Cottage Murthly, Perth | 3 Bed Cottage | Sold Over Home Report in 9 Days
"Chose PPP as I was impressed with Cara's approach when viewing a property being sold by Premier.
Marketing was professional and prompt. Property well advertised, gaining maximum exposure. First class communication, everyone I spoke to on the telephone or face to face was able to answer queries. Professional, friendly, not pushy. Relieved that someone else was taking the strain and I could trust them.
Most definitely recommend, takes away a lot of the stress involved in house selling and gives a buffer between buyer and seller, so you don't get drawn into personal involvement."
Helen Dundas (Dec 2024) – “Staff where understanding of our personal circumstances. All communication was easy, helpful and responsive – everything you needed, however hard or stupid the questions may have seemed. Excellent experience.”Sales Client | Sandeman Place, Luncarty | 3 Bed Detached Bungalow | Sold in 3 Weeks
"We chose Premier Properties as staff were understanding of our personal circumstances and help with viewings.
All the marketing materials were professional and the photographer was helpful and polite. All communication was easy, helpful and responsive - everything you needed, however hard or stupid the questions may have seemed.
Excellent experience. Would recommend, they are professional and polite."
