What is an Emergency?
The following are examples of what constitutes an emergency repair:
No heating or hot water at any time of the year if there is a vulnerable person in the property – a young baby or someone who is already elderly or disabled.
Heating system giving off fumes.
A burst pipe or a leak/water penetration that is affecting electrics.
Leaking soil pipe.
Blocked toilet – but only if there is not another toilet in the property.
Blocked drain with sewerage coming up.
Serious storm, accident or floor damage to rooms.
Dangerous structures.
Serious electrical faults, such as overheating of sockets or switches.
Rain coming in through the roof or windows.
Flooding into the property.
Lock broken, door broken or window broken – but only if it makes the property insecure (please note that you may have to pay for the repair where it is a result of your negligence or damage caused by you).
