RESPONSE TO CORONAVIRUS / COVID-19 – INFORMATION FOR TENANTS
Last Updated: 24th March 2020
We hope that you and your family are well. We understand that the coronavirus outbreak presents some challenges for us all. Please be assured that Premier Properties Perth is here to support you over the coming period whilst the UK deals with the situation.
If you have symptoms
It is important to let your housemates and any potential visitors to the property know if you are symptomatic/self-isolating. Please see the NHS website for guidance on what to do.
Office & Staff
In-line with current government advice, our office is now closed and our team members are working from home. Our software and technology platforms allow us to operate seamlessly from home and our usual contact telephone number and email addresses will remain in use. Our current working hours are Monday-Friday 9am-5pm.
If you are experiencing financial difficulty due to the coronavirus outbreak or are worried about paying your rent over the coming months, it is important that you contact us as soon as possible on 01738 442255. We will work with you to come up with a solution. The Scottish Government has called on all landlords not to evict a tenant because they have suffered hardship due to coronavirus.
Sources of Help & Assistance
Tenants affected by Coronavirus can claim Universal Credit from the Department for Work and Pensions which includes support for housing costs, if eligible. The UK Government has introduced some temporary changes to make this easier. Further information is available on their website: www.gov.uk/universal-credit
If you are receiving Housing Benefit or Universal Credit, but still can’t afford your rent, you may be eligible for a Discretionary Housing Payment (DHP). Further information here: www.mygov.scot/discretionary-housing-payment. You may also be able to get support through the Scottish Welfare Fund. Further information on how to apply is available here: www.mygov.scot/scottish-welfare-fund/crisis-grants
Free advice is also available from the following sources:
Viewings, Inspections & Repairs
Until further notice, we will not be carrying out routine inspections or viewings. These will be re-sechduled when movment restrictions are relaxed.
Where possible, please report routine repair requests via our website: premierpropertiesperth.co.uk/repair.
If you have an emergency repair, please contact us immediately on 01738 442255. We will confirm if you, or anyone you live with, is displaying any flu-like symptoms. Our contractors will then safely arrange access with you. Further advice on emergency repairs is available on our website: premierpropertiesperth.co.uk/emergencycontacts.
We are closely following advice from the Scottish and UK governments and will provide regular updates.
We want to take this time to thank you for your patience, support and understanding as we try to navigate our way through this challenging and unprecedented time.
We are here to help and support all our clients and we hope you, your friends and family remain safe and healthy for the duration of the outbreak.
We will be updating this page as the situation evolves. You can contact us on:
Tel: 01738 442255
18 March 2020:
The Government has announced a package of measures to protect renters and landlords affected by coronavirus: