“We are absolutely delighted to announce that we have won the British Property Awards, Gold for Perth and Silver for Scotland. This confirms our focus on putting the client first and delivering outstanding levels of customer service.” (Alan Keddie & Katie Hall, Directors)
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Press Release from The British Property Awards
Premier Properties Perth have just won the British Property Awards Gold for Perth and Silver for Scotland. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their, local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards providers as we do not charge to enter. This has enabled our award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet our minimum criteria on a local level.
Our team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview at their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our award has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period at time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”